USMT is failing with error 71 for all users in a specific office when backing up to a specific share:
COMPUTERNAME\Guest, administrator: No, interactive: Yes, logged on: No, has profile: No
DOMAIN\USERNAME, administrator: Yes, interactive: Yes, logged on: Yes, has profile: Yes
COMPUTERNAME\Administrator, administrator: Yes, interactive: Yes, logged on: No, has profile: Yes
2014-10-31 12:52:37, Status [0x000000] Activity: 'MIGACTIVITY_TRANSPORT_SELECTION'
2014-10-31 12:52:37, Info [0x000000] Processing the settings store
2014-10-31 12:52:37, Error [0x000000] SelectTransport: creating directory \\san.f.q.d.n\share$\username\BACKUP\USERNAME\USMT failed: Win32Exception: root of directory to create not found: The system cannot find the path specified. [0x00000003] class UnBCL::DirectoryInfo *__cdecl UnBCL::Directory::CreateDir(const class UnBCL::String *)[gle=0x00000005]
2014-10-31 12:52:37, Info [0x000000] Failed.[gle=0x00000091]
2014-10-31 12:52:37, Info [0x000000] A Windows Win32 API error occurred
Windows error 3 description: The system cannot find the path specified.[gle=0x00000091]
2014-10-31 12:52:37, Info [0x000000] Windows Error 3 description: The system cannot find the path specified.
2014-10-31 12:52:37, Info [0x000000] USMT Completed at 2014/10/31:12:52:37.861[gle=0x00000091]
2014-10-31 12:52:37, Info [0x000000] Entering MigShutdown method
2014-10-31 12:52:37, Info [0x080000] COutOfProcPluginFactory::FreeSurrogateHost: Shutdown in progress.
2014-10-31 12:52:37, Info [0x0803e5] Not unmapping HKLM\ELAM; it is not mapped
2014-10-31 12:52:37, Info [0x0803e6] Removing mapping for HKLM
2014-10-31 12:52:37, Info [0x0803e7] Successfully unmapped HKLM
2014-10-31 12:52:37, Info [0x0803e6] Removing mapping for HKU
2014-10-31 12:52:37, Info [0x0803e7] Successfully unmapped HKU
2014-10-31 12:52:37, Info [0x080487] Destroying OS analysis service
2014-10-31 12:52:37, Info [0x080488] Destroyed OS analysis service
2014-10-31 12:52:37, Info [0x000000] Leaving MigShutdown method
2014-10-31 12:52:37, Info [0x000000] ----------------------------------- USMT ERROR SUMMARY -----------------------------------
2014-10-31 12:52:37, Info [0x000000] * USMT error code 71:
2014-10-31 12:52:37, Info [0x000000] +-----------------------------------------------------------------------------------------
2014-10-31 12:52:37, Info [0x000000] | A Windows Win32 API error occurred
2014-10-31 12:52:37, Info [0x000000] | Windows error 3 description: The system cannot find the path specified.
2014-10-31 12:52:37, Info [0x000000] +-----------------------------------------------------------------------------------------
As the user in question, when I browse \\san.f.q.d.n\share$\username, the BACKUP directory exists, but there are no sub directories.
I manually created the sub directories, USERNAME\USMT - so the full path now exists: \\san.f.q.d.n\share$\username\BACKUP\USERNAME\USMT
I re-ran USMT but the process returned the same error.
If I specify other shares not on san.f.q.d.n but on san1.f.q.d.n or server.f.q.d.n or even workstation.f.q.d.n, it works fine.
Can someone provide guidance on how to troubleshoot this further?